Help Scout
Free tier$25/user/mo Standard (annual saves 16%)
Friendly shared inbox and docs; AI Answers billed per resolution.
- Free tier
- Yes (5 users, 1 inbox, 1 Docs site, 100 contacts/mo)
- Paid from
- $25/user/mo Standard (annual saves 16%) [official, Oct 23]
- Official site
- https://www.helpscout.com
- Affiliate program
- unverified
- Last checked
Listed for
- Customer service (Alt)
Alternatives worth checking
- Intercom (Fin): AI agent Fin plus shared inbox, ticketing and help center in one. From $19/seat/mo Essential billed annually (new-customer price, list $29) + $0.99 per Fin outcome (checked Oct 23, 2026).
- Zendesk: Proven ticketing; AI agents included, 5 automated resolutions/agent/mo. From $25/agent/mo Support Team ($19 annual) (checked Oct 23, 2026).
- Freshdesk (Freddy AI): Email ticketing with Freddy AI Agent, first 500 sessions included. From Growth $19 annual per agent/mo (monthly rate not listed) (checked Oct 23, 2026).
Last checked:
How we check: every price and free tier on this page comes from the vendor's own pricing page, with the date we checked it. If we can't verify something, we say so. Found a wrong price? Email info@usethissi.com and we fix it within 24 hours.