🎧 Use case
Best AI tools to customer service
Short answer: Use Intercom (Fin). AI agent Fin plus shared inbox, ticketing and help center in one. Free tier: No (14-day free trial). Paid from $19/seat/mo Essential billed annually (new-customer price, list $29) + $0.99 per Fin outcome [official, Oct 23]. Alternatives: Zendesk, Freshdesk (Freddy AI).
Top pick: Intercom (Fin)
AI agent Fin plus shared inbox, ticketing and help center in one. Official site: https://www.intercom.com
All options
Intercom (Fin)
AI agent Fin plus shared inbox, ticketing and help center in one
Top pickPaid only$19/seat/mo Essential billed annually…Zendesk
Proven ticketing; AI agents included, 5 automated resolutions/agent/mo
Paid only$25/agent/mo Support Team ($19 annual)Freshdesk (Freddy AI)
Email ticketing with Freddy AI Agent, first 500 sessions included
Paid onlyGrowth $19 annual per agent/mo…Help Scout
Friendly shared inbox and docs; AI Answers billed per resolution
Free tier$25/user/mo Standard (annual saves 16%)Tidio
Live chat plus Lyro AI agent, built for small online stores
Free tier$29/mo Starter…Crisp
Flat per-workspace pricing, no per-seat or per-conversation fees
Free tier$45/mo Mini per workspace, 4 seats
Compare
| Role | Tool | Why | Free tier | Paid from | Last checked |
|---|---|---|---|---|---|
| Top pick | Intercom (Fin) | AI agent Fin plus shared inbox, ticketing and help center in one | No (14-day free trial) | $19/seat/mo Essential billed annually (new-customer price, list $29) + $0.99 per Fin outcome [official, Oct 23] | |
| Alt | Zendesk | Proven ticketing; AI agents included, 5 automated resolutions/agent/mo | No (14-day free trial) | $25/agent/mo Support Team ($19 annual) [official, Oct 23] | |
| Alt | Freshdesk (Freddy AI) | Email ticketing with Freddy AI Agent, first 500 sessions included | No (14-day free trial) | Growth $19 annual per agent/mo (monthly rate not listed) [official, Oct 23] | |
| Alt | Help Scout | Friendly shared inbox and docs; AI Answers billed per resolution | Yes (5 users, 1 inbox, 1 Docs site, 100 contacts/mo) | $25/user/mo Standard (annual saves 16%) [official, Oct 23] | |
| Alt | Tidio | Live chat plus Lyro AI agent, built for small online stores | Yes (50 billable conversations/mo; 50 one-time Lyro AI conversations) | $29/mo Starter ($24.17/mo billed annually) [official, Oct 23] | |
| Alt | Crisp | Flat per-workspace pricing, no per-seat or per-conversation fees | Yes (2 seats, chat widget and shared inbox; no AI credits) | $45/mo Mini per workspace, 4 seats [official, Oct 23] |
Only want free options? See free AI tools to customer service, with the limits spelled out.
On a budget? See the best AI tools for customer service under $20/mo.
Last checked is per tool (see the table). Page updated . Prices change, so confirm on the vendor's site.
How we check: every price and free tier on this page comes from the vendor's own pricing page, with the date we checked it. If we can't verify something, we say so. Found a wrong price? Email info@usethissi.com and we fix it within 24 hours.